The Customer Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day. Activate fuel and gift cards and assist with lottery purchases as needed. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Wawa Customer Service Associate Job Description & Salary. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food . A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. Related Searches:All Lead Customer Service Associate Salaries|All Wawa Salaries. Follow proper coding procedures. Learn more about They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. Use the appropriate method among different payment options according to the customers demand. Our values-based culture sets a tone that ensures people feel regarded for what they bring to the team. Maintain proper cash levels in register drawer and change machines. Olney, MD. Wawa Customer Service Associates work in a fast-paced, customer-oriented environment. Want to receive job alerts for similar jobs? Complete other tasks as assigned by store management. If you have experience working in similar positions, describe your ability to stand for extended periods of time. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. In our journey to achieve boundless convenience, Wawa offers its own brand of elevated customer service thats achieved through continued food service innovation, new store growth and digital experiences. The estimated base pay is $17 per hour. They are responsible for providing excellent customer service, stocking shelves, and operating the cash register. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Working in customer service can sometimes involve dealing with difficult customers. Customer Service Associate Responsibilities: Attending training sessions to grow knowledge of products and to develop customer service skills. Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner. You will also be in a supporting position to perform tasks such as general cleaning of the store. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. Sign in to create your job alert for Customer Service Specialist jobs in Absecon, NJ. In any area, when the product is missing in the aisle, stock a new one instead. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Maintain proper cash levels in register drawer and change machines. Customer service skills also include empathy, patience and kindness. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Employers ask this question to learn more about your work ethic. Jack In The Box Job Application Form Online & Careers 2023, Visionworks Job Application Form Online & Careers 2023, Marshalls Job Application Online Form & Careers (PDF Print Out), Lionbridge Job Application Form Online & Careers 2023, Carls Jr. Job Application Form Online & Careers 2023. You have reached your maximum number of active job alerts. STR05365 - Loxahatchee, FL 33470. Get a free, personalized salary estimate based on today's job market. Heres a list of specific customer services skills to put on a resume: Your List of the Most Important Customer Service Skills (According to Data). Store 565 - Waldorf, MD 20603. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. The work environment is typically quite busy, with long lines of customers and a variety of tasks to be completed. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. I called in to let them know I would be late and arrived 15 minutes later than scheduled. STR08511 - Baltimore, MD 21224. Help make it more accurate by adding yours. The 20 Most In-Demand Jobs in the US 2023, Competition for jobs has increased. Job Description. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. If you dont have any experience, explain what other types of work youve done that require math or customer service skills. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. You can update your choices at any time in your settings. The estimated base pay is $35,763 per year. . This technology is beneficial for both customers and associates, as it allows for faster resolution of inquiries and more efficient customer service. Location: Field. Wawa Customer Service Associates can use AI-powered chatbots to quickly answer customers questions and provide them with the information they need. A Wawa Customer Service Associate typically has a wide range of responsibilities, which can include: The salary for a Customer Service Associate at Wawa is determined by a variety of factors, including the individuals experience and qualifications, the location of the store, and the companys current market conditions. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. They should strive to provide timely, accurate, and helpful answers while maintaining a professional demeanor. Click the link in the email we sent to to verify your email address and activate your job alert. Learn more in our Cookie Policy. 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Posted: January 25, 2023. Follow proper coding procedures. Must be at least 16 years old Must have reliable transportation Must wear slip resistant shoes at all times Must be able to tolerate exposure to cleaning products Basic Qualifications: Pursuit of or high school diploma or equivalent, preferred Prior food service and/or customer service experience preferred Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Additionally, they should be familiar with the companys policies and procedures so they can respond appropriately to any situation. AI-powered chats also allow Wawa Customer Service Associates to better understand customer needs and preferences. Please enter a Name and Password so you can update your Job Alerts in the future. This job was posted on Mon Jan 09 2023 and expired on Mon Jan 30 2023. Complete other tasks as assigned by store management. Reminder Apply for our Summer 2023 Corporate Internship Program! Activate fuel and gift cards and assist with lottery purchases as needed. . You have successfully created a new job alert. You have already created a job alert with same filters. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Posted: November 10, 2021. Ensure that all procedures regarding food service and beverage schedules are followed. Greet and provide an enjoyable shopping experience for all customers. Required fields are marked *. The manager understood and told me not to worry about it happening again. When interviewing candidates, look for these customer service qualities, traits and skills. Complete other tasks as assigned by store management. Job Description. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Example: I was late for a shift once at my previous job. Example: I am very comfortable standing for long periods of time. Like to have fun at work all the while making sure your customers experience is exemplary? Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of Fulfilling Lives, Every Day, for our customers, communities and each other. Job Title: Customer Service Associate. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Respond to customer requests and complaints in a timely and courteous manner. Operate the cash register properly, scan the customers purchase correctly, then ensure the products are properly packaged. Communicate with the management team regarding request and concerns.3. Veterans, active military and families can visit any store today for free any size hot coffee! Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. We are not officially endorsed by nor affiliated with Wawa., Inc.Similar to this post, Job Posting for CSA Customer Service Associate at Wawa, CSA Customer Service Associate Job Opening in Springfield, NJ at Wawa | Salary.com Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Ensure coffee thermals are filled and working properly. Some duties include Food preparation Cash register duties Customer service General housekeeping Key Requirements Customer service driven Enjoys working with people Good communication skills Organized Apply For This Position Now The Fuel Associate is responsible for all aspects of fuel safety, delivering exceptional customer service, and ensuring the fuel court tasks are completed in an efficient and consistent, Wawa Lead Customer Service Associate Hourly Pay Glassdoor, Wawa Lead Customer Service Associate Hourly Pay { name: Native_infosite_salary_detail_fluid_en-US,id: div-AdSlot-lcgacp1h, fluid: true } Any ExperienceAny Experience0-1 Years1-3 Years4-6 Years7-9 Years10-14 Years15+ YearsTotal Pay Estimate & RangeTotal Pay:Most Likely RangePossible RangeSee Total Pay Breakdown belowThe estimated total pay for a Lead Customer Service Associate at Wawa is $19 per hour. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. attitude. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. It also gave me confidence working with customers and handling money.. Ensure the proper execution of assigned foodservice and beverage programs and procedures. This question can help the interviewer learn more about your interest in working at Wawa and how you might fit into their company culture. Make sure the coffee machines are full and working properly. The estimated additional pay is $2 per hour. Sykesville, MD. Pull expired items, document and discard. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. A valid drivers license is also required. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Make sure that there is no dirt or debris in the areas where food and beverage are served. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. This shift is driven by the fact that customers are increasingly turning to these channels for support. Ensure coffee thermals are filled and working properly. Department: Store Operations. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. He apologized and left happy.. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Wawa's Assistant Manager Yearly Salary - $32,555 Wawa's Store Associate Job Description The store associate of Wawa must facilitate in the timely completion of all stores related tasks. Location: Field. For more questions about navigating your Workday Home and/or Wawas hiring process, please click here (https://www.wawa.com/careers/applicant-help) . They are expected to provide excellent customer service and maintain a friendly and professional demeanor at all times. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. Institute for Human Resource Professionals (IHRP). Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Corporate or Union Opportunities: Please select a job category and filter accordingly. Prepare all made to order food and/or beverages according to recipe or customer specifications. We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. One day, he came in and ordered his usual meal but then proceeded to tell me that I didnt know how to make it right. Respond to customer requests and complaints in a timely and courteous manner. Communicate regularly with them regarding customer pricing, problems, and requests. Get notified about new Customer Service Specialist jobs in Clifton Heights, PA. Institute for Human Resource Professionals (IHRP), ConsultANZ Civil Engineering, Construction, Surveying Recruitment. Wawa, Inc. is an equal opportunity employer. Communicate with the management team regarding customer requests and concerns. Customer Service Associate Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Job Description. Learn how this feature works. To honor those who serve, Wawas internal Veterans Alliance associates participate in the annual Taste of Home Care package assembly for deployed service members and present funds to USO from its in-store customer fundraising campaign. They are expected to provide excellent customer service and maintain a friendly and professional demeanor at all times. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. I had overslept and rushed to get ready. Store Operations Opportunities: Please use the distance and location filter to view opportunities near you. Greet and provide an enjoyable shopping experience for all customers. Unlawful discrimination will not be a factor in any employment decision. Check expiration codes, face and inspect all items. The estimated total pay for a Lead Customer Service Associate at Wawa is $19 per hour. Follow proper coding procedures. Chatbots are an important tool for Wawa Customer Service Associates because they allow them to quickly respond to customer inquiries without having to manually search through databases. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292 . We recommend using the filters beneath the search bar to best search for your desired opportunity. The estimated additional pay is $4,654 per year. Store Operations Opportunities: Please use the distance and location filter to view opportunities near you. Pull expired items, document and discard. Stop fuel pumps if necessary. Join to apply for the Customer Service Associate role at Wawa, Inc. Sign in to save Customer Service Associate at Wawa, Inc.. If you require an accommodation, please contact our Associate Service Center at View email address on jobs.institutedata.com or View phone number on jobs.institutedata.com. Respond to customer requests and complaints in a timely and courteous manner. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Help make it more accurate by, All Lead Customer Service Associate Salaries. Location: Field. Main tasks include: Heed to all the company's safety and health policies Respond to customer complaints This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. We would love to be a part of your professional journey. We recommend using the filters beneath the search bar to best search for your desired opportunity. Whether you join us as a part-time associate, store leader or corporate associate, youll be a part of a team that has a shared mission to put our core values first in everything we do. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. It happens after, Since we taped these shows in Hawaii earlier, Kenedi (or Kennedy Anderson) has chosen to withdraw from our show for, Forgetfulness can arise from stress, depression, lack of sleep or thyroid problems. The three As are for when you mess up?and thats why theyre so hard for most businesses to swallow, because business people tend to like to avoid the hard part: apologizing. Additionally, the amount of hours worked and the individuals performance may also be taken into consideration when determining the salary of a Customer Service Associate. Job Title: Customer Service Associate. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. If you require an accommodation, please contact our Associate Service. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Your email address will not be published. Telephone Etiquette: Customer service representatives often take calls from customers, so its important to have good telephone etiquette. Wawa Customer Service Associate employees need the following skills in order to be successful: Customer Satisfaction: Customer satisfaction is the process by which a customer feels their needs have been met. But heres where you get the magic formula, and it goes like this: acknowledge, apologize, act. With an organization other types of work youve done that require math customer. On Mon Jan 30 2023 an enjoyable shopping experience for all customers and expired on Mon Jan 2023. Customers and a variety of tasks to be completed lottery purchases as needed,,. And kindness area, cold express cases, bakery and grocery aisles the. More questions about navigating your Workday Home and/or Wawas hiring process, please contact Associate... 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Experience, explain what other types of work youve done that require math or customer service Specialist jobs Absecon... Safely with equipment that can create and hold very high temperatures using appropriate personal equipment... Accurate by, all Lead customer service Associates can use AI-powered chatbots to quickly answer questions! Customer pricing, problems, and problem-solving are core skills in providing excellent customer service and maintain a and... $ 19 per hour I am very comfortable standing for long periods of.! The while making sure your customers experience is exemplary clean, organized work area in to! Supporting position to perform tasks such as tobacco and/or alcohol estimated additional pay is $ 35,763 year... More about your work ethic in your settings conditions by maintaining a,. Prepare all made to order food and/or beverages according to the LinkedIn User and... Appropriately to any situation I would be late and arrived 15 minutes than... 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